At BMWIL, we recognise that when a customer buys steel from us, there is always the lurking question: ‘Will the material deliver as promised?’ and ‘If I face some issues after I have brought, will the company address my needs with speed and sensitivity?’
At BMWIL, the answer to both questions is a resounding ‘Yes’.
The reason is simple: At BMWIL, we are what we do.
We entered the business of finished steel manufacture as a processor of steel manufactured by one of the largest primary steel manufacturers in India.
This respected giant company would provide us with the first-stage resource that needed to be processed and cut into desired lengths; we would process this material into a form that would be usable by downstream customers.
The operation was never as simple as we have described. We would need to treat the material with the highest standard of efficiency; we would need to subject it to the most advanced technologies; we would need to respect the highest benchmarks of environment responsibility; we needed to process the material on schedule; we needed to deliver to wherever the material was required across the country.
The most evident validation of our customer service ethic is that our relationship with the giant company commenced in 1992; it has continued uninterrupted since; besides, the engagement has grown in volumes and product mix. Endorsing our position as a dependable partner.
The concept of steel processing provides superior value to principal, vendor and customer.
This engagement is actively pursued in developed countries whereby primary steel is largely processed by dedicated downstream companies for its unbeatable win-win proposition.
- Complete confidentiality, protecting the principal’s interests
- Asset-lightness; the assets are on the books of the processing company
- Rigorous control, helping cap costs effectively
- Circumvents labour management and extensive wage negotiations
- Enhances operational flexibility; liberates bandwidth
- Fixed costs transformed into variable costs
- Empowers the address of niche needs of customers
- Strengthens product development and marketing
- Delegation of processing and JIT delivery to an external partner
- Leverage the vendor’s competence as a steel processing specialist
- Investment by the vendor in peak production needs to eliminate stock-outs
- Diverse processing capabilities of the vendor – a one-stop solution provider
- Quality commitment, vindicated in a number of quality and process certifications
- Strong service commitment (timely delivery; assured product quality)